Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Pet Groomer Agency("Company," "we," "us," or "our"), a digital marketing agency operating in the United States. By accessing our website at petgroomeragency.com, submitting an inquiry, or entering into a service agreement with us, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services. We reserve the right to update these Terms at any time, and your continued use of our services constitutes acceptance of the updated Terms.

2. Description of Services

Pet Groomer Agency provides digital marketing services for pet grooming businesses through our proprietary BARK System, which includes:

• Paid social media advertising campaigns (Meta, Instagram, and similar platforms)
• Local audience targeting and retargeting sequences
• High-converting landing page design and setup
• Sales funnel creation and lead capture optimization
• Loyalty and referral program implementation
• Repeat booking incentive strategies
• Automated SMS and email follow-up flows
• No-show recovery and lead nurture sequences
• Strategy calls and ongoing campaign optimization

Specific deliverables, timelines, and pricing are outlined in the individual service agreement or proposal signed by both parties ("Service Agreement").

3. Client Responsibilities

To enable us to deliver our services, you agree to:

• Provide accurate, complete, and current information about your business.
• Grant us necessary access to your social media accounts, ad accounts, or other platforms as required.
• Fund your advertising accounts with the agreed-upon budget. Advertising spend is paid directly to the advertising platforms (e.g., Meta Ads) and is separate from our management fees.
• Respond to requests for approvals, feedback, or materials within a reasonable timeframe (typically 3 business days).
• Ensure that all information and materials you provide (logos, photos, business descriptions) do not infringe on any third-party intellectual property rights.
• Comply with all applicable laws, including those governing your business operations, advertising, and customer communications.

4. Fees and Payment

• Service fees are set forth in your Service Agreement. All fees are in U.S. Dollars (USD).
• Payment is due in advance for each billing period as specified in the Service Agreement.
• Late payments may result in a suspension of services. We reserve the right to charge a late fee of 1.5% per month on overdue balances.
• Advertising spend paid to third-party platforms (e.g., Meta, Google) is your responsibility and is not included in our management fee.
• All fees are non-refundable except as expressly stated in the BARK Guarantee™ section of your Service Agreement.

5. The BARK Guarantee™

We offer a 90-day BARK Guarantee™ as described in your Service Agreement. If agreed-upon performance milestones are not met within 90 days of campaign launch, we will continue to manage your account at no additional management fee until those milestones are achieved.

The guarantee applies to our management fees only. It does not cover:

• Advertising investment paid directly to advertising platforms.
• Situations where the Client has failed to fund their ad account adequately.
• Situations where the Client has not provided required approvals or materials in a timely manner.
• Market conditions, algorithm changes, or factors outside our control.
• Results that cannot be attributed to our campaigns (e.g., organic traffic, walk-in clients).

Guarantee eligibility and milestone definitions are specified in the Service Agreement.

6. Term and Termination

• Services are provided on a month-to-month basis unless otherwise specified in your Service Agreement.
• Either party may terminate the engagement with written notice as specified in the Service Agreement (typically 30 days).
• Upon termination, you retain ownership of all your business assets (ad accounts, social profiles, customer data). We will provide a transition handoff within 7 business days of the termination effective date.
• We reserve the right to immediately suspend or terminate services if you breach these Terms or fail to make timely payment.

7. Intellectual Property

• Client Materials: You retain all rights to logos, images, and content you provide to us.
• Deliverables: Upon full payment, you own the final ad creatives, landing page copy, and other deliverables specifically created for your campaigns, as specified in the Service Agreement.
• Our Proprietary Systems: The BARK System methodology, templates, frameworks, automation workflows, and processes we use are proprietary to Pet Groomer Agency and remain our intellectual property. You receive a license to use the results, not the underlying system.
• Portfolio Rights: We reserve the right to reference your business as a client and display anonymized or approved results in our portfolio and marketing materials, unless you notify us in writing that you object.

8. Confidentiality

Both parties agree to keep confidential any non-public business information disclosed during the course of the engagement ("Confidential Information"). This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law. This confidentiality obligation survives termination of the agreement.

9. No Guarantee of Specific Results

While we implement proven digital marketing strategies and strive to achieve measurable results for every client, marketing results are inherently variable and are affected by many factors outside our control, including market competition, seasonal demand, advertising platform algorithm changes, and client-side factors.

Except as expressly stated in the BARK Guarantee™ within your Service Agreement, we make no guarantee of specific revenue figures, client acquisition numbers, or return on ad spend. Any results mentioned on our website are based on past client performance and are not a guarantee of future results.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Pet Groomer Agency and its officers, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to our services, including but not limited to lost profits, lost revenue, or loss of business opportunity.

Our total cumulative liability to you for any claims arising out of or related to these Terms or our services shall not exceed the total fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Pet Groomer Agencyand its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any applicable law or regulation; (c) content or materials you provide to us that infringe any third-party rights; or (d) your use of our services in violation of these Terms.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Any dispute, claim, or controversy arising out of or relating to these Terms or our services shall first be submitted to good-faith negotiation between the parties. If not resolved within 30 days, the dispute shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA), conducted in Florida. The arbitration shall be conducted by a single arbitrator, and the decision shall be final and binding. Each party shall bear its own costs unless the arbitrator determines otherwise.

You waive any right to participate in a class action lawsuit or class-wide arbitration.

13. Advertising Platform Compliance

Our services involve advertising on third-party platforms (including Meta/Facebook, Instagram, and Google). We will create and manage campaigns in good faith compliance with each platform's advertising policies. However, we are not responsible for ad account suspensions, policy enforcement actions, or restrictions imposed by these platforms. We will work with you to resolve such issues but cannot guarantee specific platform outcomes.

14. Website Use

You agree not to use our website to: (a) violate any applicable law; (b) transmit harmful, offensive, or unlawful content; (c) attempt to gain unauthorized access to our systems; or (d) engage in any activity that interferes with the proper functioning of our website. We reserve the right to terminate your access to our website at any time for any reason.

15. Entire Agreement

These Terms, together with the Privacy Policy and any signed Service Agreement, constitute the entire agreement between you and Pet Groomer Agency with respect to the subject matter herein and supersede all prior negotiations, representations, or agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Contact Us

For questions about these Terms of Service, please contact us: