Privacy Policy

1. Introduction

Pet Groomer Agency("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit petgroomeragency.com or submit an inquiry through our website, how we use that information, and your rights under applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and the Telephone Consumer Protection Act (TCPA).

By using our website or submitting a contact form, you agree to the practices described in this Policy.

2. Information We Collect

We collect the following categories of personal information:

• Contact Information: First name, last name, email address, and phone number.
• Business Information: Business name, business type, and any details you voluntarily provide in free-text fields.
• Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs — collected automatically via cookies and similar tracking technologies.
• Communications: Records of your correspondence with us (e.g., emails, text messages).

We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or health information through our website.

3. How We Collect Information

• Lead Forms: When you submit a consultation request or contact form on our website.
• Cookies & Analytics: We use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors interact with our website. You may disable cookies through your browser settings; however, some features of the website may not function properly.
• Third-Party Platforms: We use GoHighLevel (GHL) as our CRM platform to manage lead information. By submitting your information, you acknowledge that it will be stored and processed within GHL's systems, subject to their own privacy policy.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations.
• Provide, operate, and improve our digital marketing services.
• Send you marketing communications, promotional offers, and information about the BARK System via email and/or SMS, where you have provided consent.
• Comply with legal obligations and enforce our Terms of Service.
• Analyze website traffic and improve user experience.

5. SMS / Text Message Communications (TCPA)

By submitting your phone number through our website forms, you expressly consent to receive recurring automated text messages (SMS/MMS) from Pet Groomer Agency at the mobile number provided. These messages may include appointment reminders, follow-ups, and promotional content related to our services.

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact us at hello@petgroomeragency.com. Consent to receive SMS messages is not a condition of purchasing any goods or services.

6. Email Communications (CAN-SPAM)

We comply with the CAN-SPAM Act. Our commercial email messages will clearly identify us as the sender, include a physical mailing address, and provide a clear and conspicuous mechanism to opt out of future commercial emails. You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email we send or by emailing us at hello@petgroomeragency.com.

7. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted vendors who assist us in operating our business (e.g., CRM software, email service providers, advertising platforms), subject to confidentiality obligations.
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Pet Groomer Agency, our clients, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

8. California Residents — CCPA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: We do not sell or share personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at hello@petgroomeragency.com. We will respond within 45 days of receiving a verifiable consumer request.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

10. Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website and services are intended for business owners and adults 18 years of age and older. We do not knowingly collect personal information from children under the age of 13. If we learn we have collected such information, we will promptly delete it.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: